← All problems
Client communication
Reply to a bad review
Protect reputation. Fix it offline.
Draft a calm public review reply, private resolution message, and team lessons from the review text.
Typical manual time
22m
With Sparanta
~6m
Potential save / run
~16m
Creates
- Public Reply
- Private Message
- Lessons
How it works
- Fill the short form with your real details.
- Sparanta writes your outputs in the app (email, script, notes).
- Copy, edit if needed, and send — no ChatGPT hop.
What you'll fill in
- –Your business (required)
- –Platform (required)
- –Star rating (required)
- –Review text (required)
- –Your side / facts (required)
- –What you can do next (required)
- –How they should contact you (required)
FAQ
Should I argue with a bad review?
No. Stay factual, invite a private fix, and never attack the reviewer. This pack is built for that tone.
Related problems
- Reply to an angry customer
De-escalate with empathy and a concrete fix.
- Confirm a scope change
Get approval before extras become free work.
- Apologise for a delay
Reset the date without wrecking trust.
- Send a job completion email
Close the job, point to the invoice, ask for the review.